Parent Support
Parent Support |
ParentVue -
https://VA-ROAN-PSV.edupoint.com
Parents can use ParentVue to view grade, schedule, teacher name and contact information as well as attendance records.
Parents are provided with setup and login information to ParentVue when students are registered in an RCPS school.
If you were not provided or need a ParentVue activation letter, please contact HVHS Technical support (See Below)
If you have already registered your account you can login to ParentVue at the following address https://VA-ROAN-PSV.edupoint.com
Parents can reset their ParentVue password or get a username reminder from the ParentVue forgot password page at https://va-roan-psv.edupoint.com/PXP2_Password_Help.aspx
You will need access to the email account you originally used to register your ParentVue account. If you no longer have access to that account, please contact HVHS Technical support. (See Below)
If your account is locked or disabled due to incorrect login attempts, please contact HVHS Technical support (See Below)
For more information on using ParentVue visit the RCPS ParentVue help page
Canvas -
https://rcpsonline.instructure.com/
Canvas is the main mode of delivering online instructional content in Roanoke County Public Schools. Parents can use Canvas to stay up to date with their students instructional content and weekly lesson plans.
If you have your parent account credentials you can login to their Canvas observer account at the following address https://rcpsonline.instructure.com/
RCPS Canvas observer accounts use the same username/user ID as the ParentVue accounts. For instructions on how to setup access to your Observer/Parent account, please see these instructions. (Click Here)
If you have specific questions regarding course content or weekly lesson plans, contact your students teacher directly.
Information about Blended instruction, RCPSOnline and the RCPSOnline Academy can be found here RCPS Online
Cavas Resource Links
Canvas Observer Guide
https://community.canvaslms.com/t5/Observer-Guide/tkb-p/observer
Canvas Parent iOS (iPhone/iPad) Guide
https://community.canvaslms.com/t5/Canvas-Parent-iOS-Guide/tkb-p/parent_ios
Canvas Parent Android Guide
https://community.canvaslms.com/t5/Canvas-Parent-Android-Guide/tkb-p/parent_android
HVHS Technical Support:
Call 540-562-3880
Please provide the following information when speaking to tech support representative or leaving a voice mail:
- Laptop Name (see label on top cover):
- Parents name:
- Student's name:
- Student's grade:
- Your preferred contact information:
- A description of the issue:
Email hvhtechsupport@rcps.us
If you are in need of assistance, please provide the following information when sending an email message to our tech support staff at hvhtechsupport@rcps.us
- Laptop Name (see label on top cover):
- Parents name:
- Student's name:
- Student's grade:
- Your preferred contact information:
- A description of the issue:
These support accounts are intended to serve our students who are either online only or off campus. Students who are on campus should notify their teachers of any technical issues so that we may resolve those problems while at school.
Please keep in mind that our IT support staff works regular school hours and that requests made after hours or during the weekend may not be addressed until those hours of operation.
If you have any other questions not addresses on this page or need additional support please contact HVHS ITRT Andy Clapper aclapper@rcps.us