Student Support

Have you restarted your computer lately?

Many simple issues can be resolved by restarting your computer. RCPS recommends that your restart your computer 1-2 times a week at a minimum.

Have you checked your Canvas Student Organization “Titan Space” for help?

All students at HVHS are enrolled in a student organization in Canvas Course called "Titan Space". Along with hosting school announcements, documents, student elections and surveys, the organization contains tutorials on how to use software and many troubleshooting announcements posted in a timely fashion. Many of the answers to questions you have can be found in Titan Space.

Student account usernames:

RCPS student computer user accounts follow the following format: First Initial -Last Name -Last 4 digits of student number
Example: Student name of Jane Doe with the last four digits of her student number 1234 would be: jdoe1234

RCPS student email accounts us the following format: jode1234@student.rcps.us
The RCPS student email system is for internal use only. Students cannot receive emails from outside the RCPS domain.

Students should check with their teachers for usernames and passwords for textbook or other instructional websites.

Troubleshooting Connecting to the RCPS VPN

In order to install textbooks and software from the software center, students need to be connected to the RCPS VPN. We are also able to provide remote support and send critical security updates to your student computer when connected are connected to the VPN. Another benefit to being connected to the RCPS VPN is automatic login to sites that require students to use their RCPS credentials to login.

Please see this document for instructions on how to connect to the RCPS VPN. 

Laptop VPN Login

Setting up and logging into student accounts

This document will also guide you through the setup of your Adobe Creative Cloud, OneDrive, and MS Office accounts as well as setting up a home printer.

Laptop Booklet

Technical Support Request

Need a repair or can’t figure something out?  You can request help with a laptop or technical issue by either calling our emailing us.

Call 540-562-3880

Please provide the following information when speaking to tech support representative or leaving a voice mail:

Laptop Name (see label on top cover):

Your Name:
Student's name:
Student's grade:
Your preferred contact information:
A description of the issue: 

Or email hvhtechsupport@rcps.us

Please provide the following information emailing tech support:

Laptop Name (see label on top cover):
Your Name:
Student's name:
Student's grade:
Your preferred contact information:
A description of the issue: 

These support accounts are intended to serve our students who are either online only or off campus. Students who are on campus should notify their teachers of any technical issues so that we may resolve those problems while at school.

Please keep in mind that our IT support staff works regular school hours and that requests made after hours or during the weekend may not be addressed until those hours of operation.

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 Instructional Support Help

If you have questions about instructional or online course content please contact your teacher directly.

Student Laptop Rules and Guidelines: Video

Getting Started with your laptop: Video

Getting Started with your classes:  Video

Additional information and FAQs can be found on the RCPSOnline website:

https://www.rcps.us/academy/rcpsonline-academy/home